PRIVACY POLICY
At Marunnu, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, or use our consultation services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, how we protect it, and the rights available to you.
By using www.marunnu.in, placing an order, creating an account, contacting us, or using our services, you acknowledge the practices described in this Privacy Policy.
1. About Marunnu
Legal/Business Name: Marunnu
Brand Name: Marunnu
Address: Marunnu, C/O Gurumuttam Ayurvedic Hospital, Pokkunnu, Guruvayoorappan College Road, Calicut – 693007, Kerala, India
Email: marunnu0@gmail.com
Phone: 6238242372
WhatsApp: 6238242372
Website: www.marunnu.in
Country: India
For privacy-related questions, requests, or complaints, you may contact us using the above details.
2. Information We Collect
Depending on how you use our website and services, we may collect the following categories of personal information.
2.1 Personal and Contact Information
We may collect:
- Full name
- Phone number
- Email address
- Shipping address
- Billing address
- Other contact information you voluntarily provide
2.2 Order and Purchase Information
When you place an order, we may collect and maintain information relating to:
- Products ordered
- Order details
- Order value
- Delivery information
- Purchase history
- Order and payment status
- Information required to process and fulfil your order
2.3 Account and Login Information
Our website may allow customers to create and use an account for order and shipping-related purposes.
We may therefore collect information required to create, maintain, and manage your customer account.
2.4 Health-Related Information
Because Marunnu provides Ayurvedic products and consultation services, customers may voluntarily provide certain health-related information when seeking Ayurvedic guidance or treatment.
This may include information relating to:
- Current medical condition
- Health concerns
- Treatment-related information
- Information relevant to Ayurvedic consultation
- Other health information voluntarily provided by the customer
We collect and use such information only where it is relevant to providing the requested product, consultation, treatment-related service, or customer support.
Customers should provide only information that is necessary and relevant to the service they are requesting.
2.5 Contact Form Information
Our website contains contact forms through which customers may contact us.
Information submitted through our contact forms may include:
- Name
- Contact details
- Email address
- Current medical condition
- Other information voluntarily provided in the message
2.6 Consultation Information
If you use our Ayurvedic consultation or booking services, we may collect information necessary to arrange and provide the consultation.
This may include contact information, appointment details, and health-related information voluntarily provided for the purpose of consultation.
3. How We Use Your Information
Marunnu may use your personal information for the following purposes:
3.1 Processing and Fulfilling Orders
We use your information to:
- Process your orders
- Confirm orders
- Prepare products for dispatch
- Arrange delivery
- Communicate order status
- Provide tracking information
- Handle returns, refunds, and delivery-related issues
3.2 Payment Processing
Payments made through our website are processed through Razorpay.
Marunnu does not store your card or payment credentials. Payment information required to process a transaction is handled by the applicable payment service provider.
Marunnu may retain information such as the order and payment status necessary for accounting, order management, customer support, and related purposes.
3.3 Customer Support
We may use your information to:
- Respond to enquiries
- Answer customer questions
- Provide order assistance
- Resolve complaints
- Handle delivery issues
- Provide after-sales support
3.4 Ayurvedic Consultation and Services
Where you request Ayurvedic consultation or related services, information voluntarily provided by you may be used to understand your requirements and provide the requested service.
3.5 Website Improvement
We may use information to understand how our website and services are being used and to improve:
- Website functionality
- User experience
- Product information
- Customer service
- Website performance
3.6 Analytics and Performance
We may use information and technical data for website performance, analytics, and SEO-related purposes.
Certain analytics and Google services may be introduced or enabled in the future. If additional tracking technologies are introduced, this Privacy Policy and/or our cookie information may be updated as appropriate.
3.7 Advertising and Promotions
Information may be used for advertising and promotional purposes where permitted and where applicable consent or other lawful basis is required.
Marunnu may introduce advertising services such as Google Ads or other advertising tools in the future.
3.8 Fraud Prevention and Security
We may use information to:
- Detect suspicious activity
- Prevent fraudulent transactions
- Protect our website
- Protect customer accounts
- Maintain website and transaction security
- Investigate suspected misuse
3.9 Legal and Accounting Requirements
We may process and retain information where necessary to comply with applicable laws, regulations, tax requirements, accounting obligations, legal processes, or lawful requests from competent authorities.
4. Payment Information
Payments on our website are processed through Razorpay.
Marunnu does not store card information or payment credentials on its own systems.
Payment information required to complete a transaction may be processed directly by Razorpay or the relevant payment service provider in accordance with its own terms and privacy practices.
Marunnu may retain information such as:
- Order number
- Transaction reference
- Payment status
- Amount paid
- Payment date
- Refund status
This information may be retained for order processing, customer support, accounting, legal, and business purposes.
5. Sharing of Personal Information
Marunnu does not sell or rent your personal information to third parties.
We may share only the information reasonably necessary with service providers who help us operate our website and provide our services.
These may include:
5.1 Payment Service Providers
Information necessary to process payments may be shared with Razorpay.
5.2 Shipping and Delivery Providers
To deliver your order, we may share necessary information with courier and logistics service providers.
Depending on the order, this may include:
- Customer name
- Phone number
- Shipping address
- Order details necessary for delivery
Our shipping partners may include providers such as DTDC, India Post, XpressBees, and other logistics providers used to fulfil orders.
5.3 Website and Technology Service Providers
We may use service providers that help us host, maintain, secure, operate, or improve our website and related systems.
5.4 Professional and Legal Service Providers
Where reasonably necessary, information may be shared with professional advisers, accountants, legal advisers, or other service providers for legitimate business, legal, accounting, or compliance purposes.
5.5 Government and Legal Authorities
We may disclose information where required or permitted by applicable law, legal process, court order, government request, or to protect the rights, safety, property, or security of Marunnu, our customers, or others.
6. Third-Party Services
Marunnu currently uses or may use third-party services and platforms necessary for operating its website and business.
These may include:
- Razorpay
- WordPress
- WooCommerce
- Courier and logistics providers
- Google services
Third-party services may process information according to their own privacy policies and terms.
We recommend reviewing the privacy policies of relevant third-party services when using their services.
7. WhatsApp, Instagram and Facebook
Marunnu may communicate with customers through platforms such as WhatsApp, Instagram, and Facebook.
If you contact us through these platforms, information shared through those platforms may be processed by the respective platform according to its own privacy policy.
We use these platforms primarily for customer communication, enquiries, support, and business communication.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files that may be stored on your device when you visit a website.
Marunnu may use cookies for purposes such as:
- Website functionality
- Maintaining website sessions
- Remembering certain preferences
- Improving website performance
- Understanding website usage
- Security and fraud prevention
- Analytics
- Future advertising and marketing activities
Because the specific cookies used by a WordPress/WooCommerce website may depend on installed plugins and services, the exact cookies may change over time.
You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
9. Google Analytics and Other Analytics Services
Marunnu may introduce Google Analytics and other analytics or performance tools in the future to better understand website usage and improve our website, SEO, performance, and customer experience.
If such services are enabled, relevant information may be processed by the applicable service provider according to its privacy policies and applicable settings.
10. Google Search Console and SEO Tools
Marunnu may use Google Search Console and other SEO/performance tools in the future to understand website performance in search results and improve the website.
These tools may provide aggregated or technical information about website performance and search visibility.
11. Google Ads and Advertising
Marunnu may introduce Google Ads or other advertising technologies in the future.
Where advertising or tracking technologies are used, they may collect or process certain information relating to website visits, interactions, or advertising activity, subject to applicable settings, consent requirements, and the relevant provider’s privacy policy.
12. Marketing Communications
Marunnu may communicate with customers about products, services, offers, promotions, and other business updates through communication channels such as:
- SMS
- Phone calls
Where marketing consent is required, we will seek the appropriate consent.
Customers may request to stop receiving promotional communications at any time.
How to Opt Out
You may contact us at:
Email: marunnu0@gmail.com
Phone/WhatsApp: 6238242372
You may request that we stop sending promotional communications.
Please note that even if you opt out of promotional communications, we may still send essential service-related communications, such as:
- Order confirmations
- Payment confirmations
- Shipping updates
- Delivery notifications
- Refund information
- Account-related messages
- Important service communications
13. Customer Accounts
If you create an account on our website, information associated with your account may be stored and processed to provide account-related and order-related functionality.
You are responsible for keeping your account information accurate and for maintaining the confidentiality of any account credentials associated with your account.
If you believe that your account has been accessed without authorization, please contact us immediately.
14. Data Security
Marunnu takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
Security measures may include appropriate technical, organizational, and administrative safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
15. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Providing customer support
- Providing consultations
- Maintaining customer accounts
- Handling refunds and disputes
- Accounting and record-keeping
- Meeting legal and regulatory requirements
- Preventing fraud and misuse
- Protecting our legal rights
- Resolving complaints
When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.
16. Health-Related Information
Because Marunnu provides Ayurvedic products and consultation services, customers may voluntarily provide health-related information.
We treat such information with appropriate care and use it only for relevant purposes, including:
- Providing requested Ayurvedic consultation
- Understanding customer requirements
- Providing relevant product or service assistance
- Responding to health-related enquiries
- Supporting treatment or consultation-related services where applicable
Customers should avoid submitting unnecessary sensitive information through general website forms or communication channels.
17. Children’s Information
Our website is intended for general customers.
We do not intentionally request a date of birth as part of our standard customer information collection.
If information relating to a child is provided in connection with an Ayurvedic consultation or product/service, it should be provided by a parent, guardian, or other person legally authorized to provide such information.
If you believe that personal information has been submitted improperly, please contact us so that we can review the matter.
18. International Data Processing
Some of our service providers or technology providers may process information using systems or infrastructure located outside India.
Where personal information is processed by such providers, processing may be subject to their applicable privacy practices and contractual or legal requirements.
19. Your Privacy Rights
Subject to applicable law and any applicable conditions or limitations, you may have rights relating to your personal information, including the ability to:
- Request access to information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being used
- Raise a privacy-related complaint
- Request assistance regarding your personal information
You may exercise applicable rights by contacting us using the details provided below.
20. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw that consent by contacting us.
Withdrawal of consent will not affect processing that was already carried out before the withdrawal.
Withdrawal of consent may also affect our ability to provide certain services where the information is necessary for providing those services.
For example, certain information may be required to process and deliver an order or provide an Ayurvedic consultation.
21. Requesting Correction or Deletion
If you believe that the personal information we hold about you is inaccurate, incomplete, or outdated, you may request correction.
You may also request deletion of your personal information where applicable.
To make such a request, contact us using:
Email: marunnu0@gmail.com
Phone/WhatsApp: 6238242372
We may need to verify your identity before processing a privacy request.
22. Privacy Complaints
If you have a concern regarding the collection, use, sharing, or protection of your personal information, you may contact Marunnu.
We will review and respond to privacy-related complaints in accordance with applicable requirements.
Privacy Contact:
Email: marunnu0@gmail.com
Phone/WhatsApp: 6238242372
23. Data Protection and Applicable Law
Marunnu is based in India and aims to handle personal information in accordance with applicable Indian laws and regulations relating to privacy and data protection.
This includes applicable requirements under India’s data protection framework, as and when applicable to Marunnu and the relevant processing activities.
The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 form part of India’s current data-protection framework. The Rules provide for phased commencement of their provisions.
24. Changes to This Privacy Policy
Marunnu may update or modify this Privacy Policy from time to time.
Changes may be made to reflect:
- Changes to our website
- New products or services
- New technologies
- Changes to third-party services
- Changes in our data practices
- Changes in applicable laws or regulations
The updated Privacy Policy will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.