SHIPPING & DELIVERY POLICY
At Marunnu, we are committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains our shipping process, delivery timelines, charges, tracking, and procedures for issues related to delivery.
1. Shipping Availability
We currently provide shipping services:
- Within India
- Internationally
We do not currently have any specific locations or areas that are excluded from delivery.
2. Order Processing Time
Orders are generally processed within 2 working days after the order is successfully placed and payment is confirmed.
Processing includes order verification, packing, and preparation for dispatch.
3. Dispatch Time
Orders are generally dispatched within 2 working days after processing.
Once your order has been dispatched, you will receive tracking information through the available communication channels.
4. Estimated Delivery Time
The estimated delivery time is generally 2–5 working days from the date of dispatch.
Delivery timelines may vary depending on the delivery location, courier availability, public holidays, weather conditions, or other unforeseen circumstances.
5. Shipping Charges
Standard shipping charges may apply to your order depending on the delivery location, order value, and applicable shipping terms.
Free Shipping
We offer free shipping on orders above ₹999/-, subject to applicable terms.
For orders below the applicable free-shipping threshold, standard shipping charges may apply.
6. Shipping & Courier Partners
Orders may be shipped through various delivery partners depending on the delivery location and availability.
Our shipping partners may include:
- DTDC
- India Post
- XpressBees
- Other suitable courier or logistics partners
The shipping partner may vary from order to order.
7. Order Tracking
Yes, tracking is available for shipped orders.
Once your order has been dispatched, tracking details may be shared with you through:
- SMS
- Website/order tracking system
You can use the tracking information provided to check the status of your shipment.
8. Change of Delivery Address
Once an order has been dispatched, the delivery address cannot be changed.
If you need to request an address change, you must contact us before the order is dispatched. We will try to accommodate the request where possible.
However, an address change cannot be guaranteed once the order has entered the dispatch process.
9. Failed Delivery Attempts
If the courier partner is unable to deliver the order after an attempted delivery, the delivery may be rescheduled where possible.
If the order cannot be successfully delivered and is returned to us, a refund may be processed in accordance with our applicable refund policy.
10. Wrong or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.
If an order cannot be delivered because of a wrong or incomplete address provided by the customer, the order may be returned to us.
In such cases, a refund may be issued, subject to applicable delivery charges and other deductions, where applicable.
11. Damaged or Tampered Packages
If you receive a package that appears to be damaged, opened, tampered with, or otherwise compromised, please contact us as soon as possible.
Depending on the circumstances, we may provide:
- A replacement of the affected item; or
- A refund for the affected item.
Customers are requested to report any damaged or tampered package within 24 hours of delivery.
Where possible, customers should retain the original packaging and provide photographs or other relevant evidence to help us assess the issue.
12. Missing or Incorrect Products
If you receive a product that is missing, incorrect, or different from what you ordered, please contact us within 24 hours of delivery.
We may request relevant details, photographs, or other information to verify the issue.
After verification, we may provide an appropriate resolution, which may include replacement or refund, as applicable.
13. Delivery Delays
We aim to deliver orders within the estimated delivery timeframe mentioned above.
However, delivery may be delayed due to unforeseen circumstances, including circumstances beyond our reasonable control.
Such circumstances may affect courier operations or transportation and may result in delivery taking longer than the estimated timeframe.
14. Cancellation After Dispatch
Once an order has been dispatched, cancellation is not possible.
Customers who wish to cancel an order should contact us before the order is dispatched.
15. Undelivered or Returned Parcels
If an order is undelivered and returned to us by the courier partner, a refund may be processed after the parcel is received and verified.
The applicable delivery/shipping charge may be deducted from the refund.
16. Re-Delivery
If an order requires re-delivery due to an unsuccessful delivery attempt, returned parcel, incorrect/incomplete address, or other circumstances attributable to the delivery process, standard delivery charges may apply for re-delivery.
17. Cash on Delivery (COD)
Cash on Delivery (COD) is currently available for eligible orders and locations.
COD availability may depend on the delivery location, courier service availability, order details, and other applicable conditions.
18. Customer Responsibility
Customers are responsible for providing accurate delivery information, including:
- Full name
- Complete delivery address
- Contact number
- Postal/PIN code
- Any other information required for successful delivery
Please carefully review your delivery details before placing your order.