RETURN & REPLACEMENT POLICY
At Marunnu, we take care to pack and deliver our products safely. Please read this Return & Replacement Policy carefully before placing your order.
1. General Return Policy
Marunnu does not accept general product returns or replacements after delivery.
Returns or replacements are available only in cases where the product is damaged during delivery or the package is received in a damaged or tampered condition.
2. Damaged Products
If you receive a product that is damaged during delivery, please contact us within 24 hours of delivery.
To help us verify the issue, we may request:
- Order details
- Photographs of the damaged product
- Photographs of the outer packaging
- Photographs of the shipping label
- Other relevant information
Please retain the original product and packaging until the issue has been reviewed.
3. Replacement or Refund for Damaged Products
After verification of the reported damage, Marunnu may provide either:
- A replacement of the damaged product; or
- A refund for the affected product.
The final resolution will depend on the nature and circumstances of the damage.
4. Products Not Eligible for Return or Replacement
Products cannot be returned or replaced for reasons such as:
- Change of mind
- Personal preference
- Incorrect product selection
- Product no longer required
- Dislike of the product after opening or use
- Any reason other than eligible delivery-related damage
5. Reporting Time Limit
Any eligible damage must be reported to Marunnu within 24 hours of delivery.
Claims reported after this period may not be accepted.
6. Wrong or Missing Products
If you receive a product that is incorrect or a product is missing from your order, please contact us within 24 hours of delivery.
We will review the issue and provide an appropriate resolution where applicable.
7. Contact Us
For return or replacement-related concerns, please contact:
Marunnu
Email: marunnu0@gmail.com
Phone/WhatsApp: 6238242372
Website: www.marunnu.in
Please include your order details and relevant photographs when reporting a damaged product.